Privacy Policy

Privacy Policy

Introduction

Welcome to https://auto-repair-estimating.collision-talk.com (hereafter referred to as “the Company,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut Personal Information Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://auto-repair-estimating.collision-talk.com
  2. All associated mobile and desktop applications
  3. Online services and products offered through our platform
  4. Any third-party links or integrations accessible from our site

Please note that this policy does not extend to privacy practices of other platforms, applications, or services accessed through external links on our website, as these are governed by their respective privacy statements.

Processing Activities

This Policy outlines our data handling practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit our websites linked to this Privacy Statement.
  3. Engage with communications from us, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal information, which can include:

  1. Account Information: Details related to your user account creation and management.
  2. Payment Information: Data required for processing transactions, such as card details and billing addresses.
  3. Financial Information: Records of financial transactions and account balances (if applicable).
  4. Purchase Information: Details about products or services purchased through our platform.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device to enhance user experience.
  6. Location Data: Geographic location information, typically collected through GPS services.
  7. Feedback: Any comments, reviews, or responses you provide to surveys or feedback forms.
  8. Social Media Information: Data obtained when you interact with us on social media platforms, including your profile information and posts.
  9. Product Information: Details about the products you browse or purchase on our site.

We collect this data through direct user input, interactions with our services, and automated technologies used for system functionality and analytics. Additionally, third-party service providers may share Personal Data with us, subject to their privacy policies.

Cookies

To enhance your experience and improve analytics, we use cookies, which are small text files stored on your device. Our cookies fall into three categories:

  1. Strictly Necessary: Essential for navigating our site and ensuring basic functionalities.
  2. Preference: Remembering user preferences to provide a personalized experience.
  3. Analytics: Collecting aggregated data for performance tracking and service improvements.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie settings.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purpose it was collected or as required by law. Once the retention period expires or when the purposes for data collection are fulfilled, we delete or anonymize the information securely.

Security Measures

We implement robust organizational safeguards and security practices to protect your personal data:

  1. Employing encryption for data transmission and storage.
  2. Utilizing secure third-party processing services to handle payments and sensitive data.
  3. Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adult users, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data, including:

  1. Access: The right to request access to your personal information held by us.
  2. Rectification: Ability to rectify inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Request for the deletion of your data where there is no valid reason for retention.
  4. Restriction: Limiting the use or processing of your data under certain circumstances.
  5. Portability: Receiving your personal data in a structured, commonly used format.
  6. Objection: Objecting to the processing of your data for specific purposes.
  7. Non-Discrimination: Right to be free from discrimination based on your exercise of privacy rights.
  8. Data Portability/Withdrawal of Consent: In some jurisdictions, you can withdraw consent or request data portability.

To exercise these rights, please contact our dedicated privacy team at the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for updates.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us:

We appreciate your trust in our privacy practices. This Policy demonstrates our commitment to protecting your personal information and ensuring a transparent and secure user experience on our platform.